Legal
Cookie Policy
Last updated: 1 July 2026 | AUTO-LOAD LTD
This Cookie Policy explains how AUTO-LOAD LTD ("we", "us", "our") uses cookies and similar tracking technologies on our website (auto-load.com) and our web-based operator portal. By continuing to use our website, you consent to our use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your actions and preferences over time, so you don't have to re-enter information each time you visit. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (which remain on your device for a set period).
2. How We Use Cookies
We use cookies on auto-load.com for the following purposes:
- Essential cookies — required for the website to function. These cannot be disabled.
- Analytics cookies — help us understand how visitors use our website so we can improve it.
- Functional cookies — remember your preferences and settings to improve your experience.
- Marketing cookies — used to deliver relevant content and track the effectiveness of our campaigns (only with your consent).
3. Cookies We Use
| Cookie Name | Type | Purpose | Duration | | --- | --- | --- | --- | | session_id | Essential | Maintains your login session on the operator portal | Session | | csrf_token | Essential | Protects against cross-site request forgery attacks | Session | | cookie_consent | Essential | Stores your cookie consent preferences | 12 months | | _ga | Analytics | Google Analytics — distinguishes unique users | 2 years | | ga* | Analytics | Google Analytics — maintains session state | 2 years | | user_prefs | Functional | Remembers your language and display preferences | 6 months |
4. Third-Party Cookies
We use a small number of trusted third-party services that may set their own cookies:
- Google Analytics — website traffic analysis. Data is anonymised and aggregated. See Google's Privacy Policy.
- Stripe — payment processing on our operator portal. See Stripe's Privacy Policy.
We do not use cookies for retargeted advertising or share cookie data with ad networks.
5. Managing and Disabling Cookies
You can control and manage cookies in the following ways:
- Browser settings — most browsers allow you to view, block, or delete cookies via their settings menu. Note that disabling essential cookies may affect the functionality of our website.
- Google Analytics opt-out — install the Google Analytics Opt-out Browser Add-on to prevent your data being used by Google Analytics.
- Cookie consent banner — when you first visit our website, you can accept or decline non-essential cookies via our consent banner. You can update your preferences at any time by clearing your browser cookies and revisiting the site.
6. Cookies in Our Mobile App
The AUTO-LOAD member app does not use browser cookies. Instead, it uses local device storage and secure tokens to maintain your session and preferences. These are managed by your device's operating system and can be cleared by uninstalling the app.
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal, operational, or regulatory reasons. We will notify you of any significant changes by updating the "last updated" date at the top of this page.
8. Contact Us
If you have any questions about our use of cookies:
AUTO-LOAD LTD
4 Rushey Field, Bromley Cross, Bolton, BL7 9HQ, United Kingdom
Company No. 16381419 · UK Trade Mark No. UK00004193302
Carl Stabler, Founder & CEO
carlstabler@auto-load.com · +44 7929 764533